FCR is judged utilizing a bare minimum sample dimensions of four hundred customer Stay phone surveys taken from the random variety of phone calls that demonstrates the Business's real simply call variety quantity.They are moving the needle In relation to how customers engage And exactly how groups provide customer service.It’s uncomplicated to lo

For those who have an interest in sharing your own private customer story, hook up with us at [email protected]. We’d love to showcase you! Continue to be tuned and adhere to @CiscoCX on Twitter for more CX updates!I'm constantly psyched to acknowledge our CX Customer Hero Award winners, and a lot more so when our customers’ achieveme