For those who have an interest in sharing your own private customer story, hook up with us at [email protected]. We’d love to showcase you! Continue to be tuned and adhere to @CiscoCX on Twitter for more CX updates!
I'm constantly psyched to acknowledge our CX Customer Hero Award winners, and a lot more so when our customers’ achievements turn into An increasing number of impressive yearly, all while creating a superior potential with assistance in the Cisco Customer Practical experience (CX) workforce.
Try to find an incredible mixture of storyline and evidence and don’t ignore the all-crucial next stage shows, as They may be worthy of 50 % within your All round rating!
It’s an honor to rank Among the many greatest software program tools on G2 - the most important software program review web site with more than 90 million buyers annually.
Why it received: SmileDirectClub, a number one Worldwide oral care business, presents omni-channel abilities across the call center, letting customers to expertise custom-made interactions it doesn't matter where by they Reside by means of personalized chat rooms, text messages, and customer service phone calls with Service Cloud.
“Salesforce is not simply only a CRM. It’s your method of report. It’s the tool that drives action.“
The customer working experience stories are the basis on which the SQM administration team will judge the Supervisor on the Yr and the highest 10 finalists.
This award recognizes the Corporation's simply call Middle with the highest FCR for the chat contact channel.
Whether you decide on to work using an advisor and acquire a economic system or invest on-line, J.P. Morgan gives insights, skills and resources that may help you attain your targets.
Optional (but hugely advised), a set of supporting documents and web addresses you may upload to our server to support your entry and supply much more qualifications information and facts to your judges
The CX score is set based upon the general customer pleasure practical experience (top rated box) score for employing two or more contact channels to take care of the same inquiry or challenge.
Why it won: ICS+ concentrates on personalized program for developing automation programs. Their aim has always been on providing the absolute best service to Each one of their customers, Regardless of tackling more than one hundred client engagements every year having a team of only a half-dozen.
The Electronic Transformation award highlights a customer which has realized impressive click here outcomes with electronic transformation through a partnership with Cisco CX. HSBC is amongst the environment’s biggest banking and money services organisations, with offices in 62 international locations and territories. HSBC is innovating at pace and scale – as a result of its Vision 27 technologies technique – to provide electronic-first banking for its customers throughout its international community.
A minimal sample sizing of 400 customer surveys taken from the random choice of customers who employed your IVR.